IT Support Consultant, with experience in Dispatch Function

CISC IT Global IT Support is a dynamic and rapidly growing department that provides top-notch IT support to our global offices. We are looking for a dedicated and professional IT Supporter with experience in a dispatch function to strengthen our team.

 

Your Role:

As an IT Support consultant, you will be part of an experienced team and contribute to delivering a world-class user experience. You will be responsible for handling IT support requests, diagnosing and resolving hardware and software issues, and ensuring an efficient dispatch function.

 

Your Responsibilities Will Include:

  • Act as the first level IT support consultant for users, VIP’s and executives regarding incident management for hardware and software.
  • Working according to defined processes and adjusting activities based on business priorities.
  • Tracking, prioritizing, and documenting all incidents.
  • Communicating progress to affected users.
  • Diagnosing software and hardware issues to find the right solution.
  • Actively participating in knowledge sharing among colleagues to create and implement best practices
  • Documentation, e.g. creation of user guidelines, FAQ or similar
  • Taking responsibility for your own learning and staying updated within your area of responsibility to ensure continuous competence development and personal growth.

About You:

You are a great match for this role if you have experience with:

  • 4+ years as an IT Supporter
  • IT technologies such as Microsoft, Microsoft Azure, Microsoft O365, and iOS
  • ITSM tools (we use Jira)
  • ITIL v4 (Foundation or certification is a plus)
  • A dispatch function, efficiently managing and coordinating support requests
  • Delivering or leading small-scale projects
  • Customer-focused communication
  • Creating documentation such as user guidelines, process documentation, or similar

Additionally, you should be eager to contribute to the IT Support & Help Desk team’s exciting journey toward greater IT service maturity while maintaining high standards of support.

 

We Offer:

An exciting and challenging role in a global company empowering the green transition and finance. The opportunity to influence your daily routine and schedule. A dynamic and supportive work environment with a focus on personal and professional development.

 

About CISC & CIP:

You will be part of a unique journey towards a more sustainable future, and we offer Influence on a highly prioritized function in one of the most exciting and fastest growing global organizations in Denmark. We have a great environment for personal and professional development with an attractive working climate emphasizing not only work but also social interaction with your colleagues. CISC is a service provider working exclusively for Copenhagen Infrastructure Partners (CIP) and works together at our primary location at NordØ in Copenhagen. CIP is a fund management company founded in 2012, which currently has 11 funds and more than EUR 25 billion under management. Their investments encompass a wide range of energy infrastructure assets, including offshore wind, onshore wind, solar PV, biomass and energy from waste, transmission, and distribution, reserve capacity, storage, advanced bioenergy, and Power-to-X. Find more on cisc.dk

 

 

For more information on this position, please contact TalentPeople A/S at +45 7020 4011 – or send us your CV at info@talentpeople.dk